PM Bedroom Gallery
I bought furniture here 15 years ago and was recommending them ever since - until now. My last purchase of $5k (for 3 pieces) was promised in 5 weeks - a very important detail in that I was moving and sold my old bedroom set on the move. The sales slip said the furniture would take up to 5 weeks. The salesperson told me I would get a call within 5 weeks to schedule delivery - he knew my situation.
I called just before the five week deadline to inquire on the progress of the order. At that time they told me it would be at least two weeks. I said fine but you told me five. The customer service rep said well there was a problem at the factory and we really didn't lie to you because at the time you ordered it said 5 weeks. He could tell I was a little disappointed so he said he would call me in a week and a half and it should most certainly be in at the time. No call.
I called 2 weeks later. Could never ever talk to anyone but voicemail when I called - they obviously screen every call. I asked for a call back. The guy I was dealing with wouldn't even talk to me anymore - he had one of his employees deal with me - "what a coincidence your furniture just came in!". Anyway I was only without furniture 2 weeks because I kept following up. Not hair pulling but a somewhat substantial inconvenience considering the move.
On delivery - the delivery guys dragged the furniture all over the carpet which stained it nicely - thanks a lot PM Bedroom Gallery. When my wife complained about it - they laughed at her - told her it happens and said it should come out easily - it didn't. Loyal customer for 15 years gets. I will never recommend again.
More Review Details
- Product or service
- Bedroom Furniture
- Review category
- Furniture and Decor
You May Also Like
- "I spent over $4000 on the second most expensive tempurpedic mattress in the store. When we got the mattress, we noticed it has several old, dirty stains. They mattress did..."
- "My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..."
- "Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated,..."
- "I bought snowblower model 247.886910 which has a built in headlight in the handle assembly and retails for $1099.00. I used it the first time it snowed about 5 days..."
- "I bought 2 lunch size apple pies . On eating one I bit down on something so hard ! . I washed it off and it was a stem ...."
- "The food sucked! No selection- same chicken in 2 spots, no ice cream, steak in little metal pots were bright red, lettuce Brown, rolls on buffet..."
- "I bought into the selling on line concept. When I started the course I found very old web pages that they use to train you. They start with e-bay and..."
- "On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in..."
- "The image on the left is what the flowers were supposed to look like. The image on the right is what they actually looked like. I can't believe..."